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FAQ

How can I pay for my purchases?

Three methods are featured on ouer website: Credit Card, PayPal and ATM Bank Transfer.
 
If you already have a PayPal account, then you already know how to check-out using the PayPal method. If you don't have a PayPal account, you can sign up - it's safe and secure. We also use PayPal to process our Credit Card transactions, so if you choose to use Credit Card to pay, you'll see the PayPal logo on checkout.
 
As for ATM Bank Transfers (for those with Taiwanese bank accounts), you can either physically go to an ATM to transfer your payment, or you can use an at-home card reader to transfer your funds that way.
 
 
What shipping methods can I choose from?
We offer International Air Mail via Canada Post. For further details, please see our page on payment and shipping options.
 
How do you calculate shipping rates?
On our website, all our items are free shipping.
 
 
Do you offer gift packaging?
All of our items come with the option to select "gift packaging" at no extra charge. If you also need us to include a little message with your order, please let us know.
 
 
Once my order is complete, in how many days can I expect my order?
All our items are made-to-order, so it will take between 2 to 3 weeks for us to complete your order and send it out. From there, it's a matter of shipping time.
 
As shipping times differ depending on location and shipping method, please consult our payment and shipping page for more details.
 
 
Do you offer any discounts?
From time to time, we offer promotional discounts and do other fun activities. Whenever we do activities, we publish them on our website and our Facebook fan page. Please follow us to keep updated and share in on the fun!
 
 
If I have other questions, how can I contact you?
If there is something that is not answered here or anywhere else on our website, please do not hesitate to contact us via our contact form.

 

You can also find us on Etsy.com & Pinkoi.com:

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SIDONIEYANG | HANDMADE Etsy Shop

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SIDONIEYANG | HANDMADE Pinkoi Design Store